Olga Mishina
I design complex, scalable systems from 01 and lead the teams that build them. 10+ years in SaaS. 7 years in CCaaS.
Currently based in Cyprus.
Selected projects
Led the evolution of a node-based builder for complex customer interaction flows.
Led the design & implementation of a scalable system across Voiso products.
Designed a feature that turns customer conversations into actionable insights.
Introduced PostHog & established product analytics as an organization-wide practice.
P.S. This is only part of my work. Happy to jump on a call and show more.
Experience
Lead Product Designer
Lead Product Designer
Senior Product Designer
Senior Experience Designer
Visual Designer
Writing
A practical framework for designing the UX of CRUD operations on persistent data entities in web-based systems.
A step-by-step methodology for building a system-wide error validation strategy in complex SaaS products.
The soft skills and mindset, not tools or polish, that turn a good designer into a great one.